The best way to contact The Reels Downloader is by email at info@thereelsdownloader.com. One inbox handles everything: help with a link, feedback, business questions, privacy requests and copyright notices.
We are a small team, so a clear first message gets you a faster answer. The sections below explain what to put in your email for each kind of request.
How to Reach Us
Send an email to info@thereelsdownloader.com. Please write a short subject line that says what the email is about, such as "Reel not downloading" or "Privacy request".
We do not offer phone or WhatsApp support, and we will never message you first asking for a password or payment. If someone contacts you claiming to be us and asks for either, it is not us.
When a Link Will Not Download
Before you write, try the quick fixes in our FAQ. Many problems come from a private post, an expired link or the hourly limit, and the FAQ covers each one.
If the problem stays, these details help us find it quickly:
- The link you pasted. Copy it exactly, the same way you put it into the tool.
- Your device. For example, a Samsung Android phone, an iPhone or a Windows laptop.
- Your browser. Chrome, Safari, Firefox, Edge, Samsung Internet or another one.
- The exact error text. Copy the message the tool showed in red, word for word, or attach a screenshot.
- The page you used. For example, the Reels downloader or the Pinterest video downloader.
With those five things we can usually repeat the problem on our side and tell you what went wrong.
When to Expect a Reply
We read every message and usually reply within 2 working days. Busy weeks and Indian public holidays can make it a little longer.
If a platform changes something and many people write at once, we may fix the tool first and reply after. In that case, try the link again in a day or two, as it may already work.
Business Questions and Feedback
For partnership ideas, press questions or general feedback, email the same address and put "Business" or "Feedback" in the subject.
Ideas for new tools and reports of a page that looks broken are welcome too. A screenshot helps us see what you see.
Privacy Requests
To ask what data we hold about you, or to ask us to delete it, email us with "Privacy request" in the subject. Tell us what you want and, if it relates to a past visit, the rough date and time and the link you pasted.
Our Privacy Policy explains what we handle and for how long.
Copyright Reports
If you own a video, photo or song and want a link blocked from our tools, please follow our DMCA Policy. It lists what a notice must include so we can act on it without delay.
Send the notice to the same email address with "Copyright notice" in the subject.
Frequently Asked Questions
What is the email address for support?
Write to info@thereelsdownloader.com. The same address handles support, feedback, business, privacy and copyright messages.
How long does a reply take?
We usually reply within 2 working days. It can take a little longer during busy weeks or holidays.
What should I include when a link fails?
Send the link you pasted, your device, your browser, the page you used and the exact error text or a screenshot.
Do you have phone or WhatsApp support?
No. Email is the only way to reach us. We will never call or message you asking for a password or payment.
Can you download a private video for me?
No. Our tools only work with public content, and we cannot make an exception for private posts, groups or friends-only videos.